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Toward Effective AI Support for Developers – Communications of the ACM
https://cacm.acm.org/practice/toward-effective-ai-support-for-developers
“Years of software engineering and product development have taught us that the best way to build products that delight customers is to talk to customers. Talking to actual customers provides important insights into their challenges and their loves. This leads to innovative and creative ways of...” (from the page’s text)
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