People who work on remote teams face communications challenges consistently. As more and more of our interactions happen digitally, we will continue to experience new forms of miscommunication and misunderstanding. The solution lies in...
Yet too many managers get the two confused.
Leaders are well aware of the central role that cross-group collaboration plays in business today. So in planning for collaborative initiatives, they think carefully about logistics and processes, incentives and outcomes. And that makes...
Reprint: R1107D Social media and technologies have put connectivity on steroids and made collaboration more integral to business than ever. But without the right leadership, collaboration can go astray. Employees who try to collaborate on...
They don’t treat all remote work the same.
Reprint: R0312C Companies spend lots of time and money on complex tools to assess customer satisfaction. But they’re measuring the wrong thing. The best predictor of top-line growth can usually be captured in a single survey question:...
Which ones are hurting your company?
Reprint: R0803H An organization with a strong learning culture faces the unpredictable deftly. However, a concrete method for understanding precisely how an institution learns and for identifying specific steps to help it learn better has...
Their experience of working on the site may explain.
The authors of this piece have been studying how organizations can make the right things easier and the wrong things harder since 2014. In every workplace they’ve studied, helped, or worked at, they’ve found that meetings create wasteful...