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AWS Managed Services Accelerate
https://aws.amazon.com/documentation-overview/ams-accelerate
“AMS Accelerate is designed to help detect and respond to incidents and assists your team in resolving issues. You can reach out to AMS Accelerate operations engineers 24x7 using AWS Support Center, with incident response time SLAs depending on the level of response you selected for your account....” (from the page’s text)
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